Shipping policy

 

How much does shipping cost?

We are happy to offer free standard shipping on all custom orders or orders sub-totaling $75 or more. The $75 total excludes sales tax, applicable shipping charges, and discounts.

Larger items, longer than your sofa, don’t qualify for free shipping.

How does free shipping work?

We will pick the most efficient carrier for your order (USPS, UPS, or FedEx). If for any reason you cannot receive your package via one of these standard carriers, please let us know in the comments and we will do our best to accommodate your request.

Does free shipping apply to in-ground flagpoles, and/or commercial wall-mounted flagpoles?

While currently unavailable, in-ground flagpoles and commercial wall-mounted flagpoles are generally not covered by free shipping. Sadly, these items are just too big and bulky to fly regular mail -- they must be shipped by freight.

Do the flagpoles qualify for free shipping?

Because all the flagpoles sold on Customflags.com are not too big and bulky to fly regular mail, they are still covered by free shipping.

Does free shipping apply to orders shipping outside the United States?

No. Currently, we are only filling orders for the contiguous United States, Alaska, Hawaii, APO, and FPO.

Is it better to ship to my home or business address?

We recommend shipping your items to a business address. This reduces the chances that your package gets stolen or lost.

Is express shipping a guarantee?

If there are severe weather delays, express shipping is not guaranteed.

My package was marked as ‘undeliverable.’ What does that mean?

Occasionally our shipping service provider lets us know that your package is undeliverable. If an undeliverable status could have been prevented, and if you do not collect your products from our shipping service provider within the required time limit, we may agree to arrange for re-shipping of your package; however, we reserve the right to charge you for the costs of re-shipping (even where the initial shipping was free of charge).

A list of preventable situations where we would reserve the right to charge for shipping is below:

(a) You provided the wrong address for shipping;

(b) There is a mistake in the address for shipping that was provided;

(c) The address for shipping is not reasonably accessible;

(d) The address for shipping cannot safely be accessed;

(e) If an in-person receipt is not required, there are no easy and secure means of leaving the products at the address for shipping and there is no person available to accept shipping; or

(f) If an in-person receipt is required, there is no person available at the address for shipping to accept the shipment and provide a signature.

If your package is undeliverable, we reserve the right to charge you a $19 fee, the same price we must pay, for the change of address. Please double-check each time you order that your address is correct so we do not have to add this extra charge to your order or hold up shipping times.

Tracking information says my order was delivered but I don't see it. What does that mean?

The most likely scenario is that someone took your package or the delivery driver decided to get coffee instead of delivering to your neighborhood. You can file a claim with the delivery service and/or contact your local police department.

Shipping Times

Shipping times are transit times after an order is completed (for custom flags, orders are completed about 2-3 business weeks from proof approval). Orders are not guaranteed to arrive in that timeframe. Call or email support@customflags.com if you need expedited processing.

UPS Shipping Times

UPS Ground
Transit time is based on your location, see map above.

UPS Express Saver
Transit time is 3 business days - guaranteed.

UPS 2nd Day Air
Transit time is 2 business days - guaranteed.

UPS Next Day Air
Transit time is 1 business day - guaranteed.


FedEx Shipping Times

FedEx Ground
Transit time is based on your location, see map above.

FedEx Express Saver
Transit time is 3 business days - guaranteed.

FedEx 2nd Day Air
Ships same day*
Transit time is 2 business days - guaranteed.

FedEx Priority Overnight
Ships same day*
Transit time is 1 business day - guaranteed.


United States Postal Service Shipping Times
USPS Priority Mail
Transit time is 1-3 business days. Priority Mail does not have any guaranteed delivery time frame.