Refund policy

Returns

Non-custom items may be returned within 30 days of delivery, provided they are unused and in their original packaging. Return shipping is the responsibility of the customer. To start a return, contact us at support@customflags.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. Any manufacturer defect must be reported within 48 hours of receipt.

Non-returnable items

Custom items are non-returnable. You will be sent a proof to sign before production starts. We can not continue with the order until we receive the signed proof. Defective custom items reported within 48 hours of receipt may be eligible for replacement or credit.

Order cancellations

Custom flag orders may be cancelled within 24 hours of purchase. After this window, custom orders enter production and can no longer be cancelled.

Exchanges

Exchanges are available for stock products, but shipping costs are incurred on every shipment, including exchanges, unless the order qualifies for free shipping.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.